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Elements and Performance Criteria

1. Develop and implement personal stress management strategy
   • Recognise signs and sources of stress
   • Use appropriate techniques to manage own stress
   • Maintain personal stamina and resilience
   • Maintain personal work/life balance
   • Become a role model in managing stress and time
2. Develop stress management strategies and techniques within a team
   • Analyse and understand potential sources of fatigue and stress in the work environment
   • Develop an understanding of a range of stress management techniques within a team
   • Develop techniques to support achievement of key performance indicators (KPIs) and priorities
   • Encourage team members to support each other in managing stress
   • Adopt strategies to effectively reduce, manage and deal with stress within a team
   • Adopt stamina management strategies to maximise performance
   • Develop techniques to assist team members to recover effectively from a stressful or difficult situation
3. Implement stress management techniques within a team
   • Adopt work routine and procedural strategies to minimise stress and fatigue within a team
   • Use appropriate time management tools and techniques
   • Develop individual/group training and development program as required
   • Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques
   • Regularly evaluate tools, techniques and strategies
   • Develop team awareness of sources of internal and external support
4. Develop team and morale building strategies
   • Develop a strategy to engage and develop team members
   • Develop a communication strategy within a team
   • Manage and use team meetings effectively
   • Develop a supportive and responsive team environment
   • Delegate effectively to further empower and motivate team members
5. Monitor and address stress levels within a team
   • Monitor individual staff performance against performance requirements
   • Conduct regular staff reviews to identify variations and difficulties impacting work requirements
   • Monitor and support team members when in stressful situations
   • Respond appropriately to behavioural signs of stress among team members
   • Monitor work/life balance of team members
   • Discuss outcomes and develop action plans with team members as appropriate